Privacy Policy

1. Information We Collect

We collect information you provide directly when you place an order, request a design consultation, apply for a trade account, or contact us. This includes your name, email address, phone number, shipping address, billing address, and order details. We also automatically collect basic usage information (pages visited, device type, referring site) through standard web analytics.

2. How We Use Your Information

• Process and fulfill your orders, including shipping and delivery scheduling.
• Respond to design requests, quote requests, and customer support inquiries.
• Send order confirmations, shipping updates, and account-related notices.
• Send marketing emails only if you opt in. You can unsubscribe at any time.
• Detect and prevent fraud, and meet legal/tax obligations.

3. Sharing Your Information

We do not sell your personal information. We share information only with service providers who help us operate the business — payment processors, shipping carriers, email providers, and analytics tools — and only to the extent needed to deliver the service. We may also disclose information if required by law.

4. Cookies & Tracking

We use cookies and similar technologies to keep your cart, remember preferences, and measure site performance. You can disable cookies in your browser; some features (like checkout) may not work properly without them.

5. Data Retention & Security

We keep order and customer records for as long as needed to provide service, comply with tax/accounting law, and resolve disputes. We use industry-standard safeguards to protect your data, but no method of transmission over the internet is 100% secure.

6. Your Rights

You may request a copy of the personal information we hold about you, correct inaccurate information, or request deletion (subject to legal retention obligations). Email connect@distinctkb.com to make a request.

7. Children

Our site is not directed to children under 13, and we do not knowingly collect their information.

8. Changes to This Policy

We may update this policy from time to time. The "Last updated" date above reflects the most recent revision.

9. Contact Us

White Shaker RTA
4440 Inverrary Blvd, Fort Lauderdale, FL 33319
connect@distinctkb.com